The Windows 10 Storage Configuration application gives you an excellent visual of how storage is consumed on your system. In fact, if you connect an external hard drive to it, the storage function also extends to it. It is a good feature but has occasional problems.
Many times, when you try to see which folders are taking up space on a drive, the message appears: "We couldn't find any folders to show you." The Settings application does not show anything else and you cannot see the folders that are taking up space. This is how you can solve the problem.
Fix storage configuration error
Also, any of these solutions could help you, so try to try them all.
Close and reopen the Settings application
This application can give you a purely aesthetic visual of how storage is used in your system. But it doesn't work well when it comes to updating the use of real-time storage. Often, if you delete a folder, the application crashes or does not update storage usage after deletion.
Also, the problem "We couldn't find any folder to show you" could disappear if you close and reopen the Settings application. In addition, it might also be worth restarting your system.
Update the storage controller
First, open Device Manager and look for the Storage Controller. Expand it and select the device below it. Now, double click to open its properties. Go to the "Driver" tab and click on Update Driver.
Also, Windows 10 will look for driver updates that may be available and install them. Now, you must restart Windows 10 and you should be able to see the use of space in the Settings application.
Storage configuration: remove external drives and devices
The storage tab can accurately display the space used for external drives, however, sometimes they cause inconvenience. If you have external drives and devices connected to your system, you must remove them.
Next, you must restart your system and then open the Settings application. Now I should show you the folders that are taking up space on your computer.
Also, this is a fairly simple mistake and should not be too difficult to solve. The three solutions above, however simple, should work perfectly.
In exceptional cases, this would have to do with folder permissions, in which case, you would have to manually track that folder that the Configuration application cannot access.
And finally, outside of this last exception, there is not much that can block the storage information so that the Configuration application is not reported.